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Terms of Service
OVERVIEW
Welcome to Q9 Wellness! The terms "we", "us" and "our" refer to Q9 Wellness.
Q9 Wellness operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").
Q9 Wellness is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.
You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store.
However, please note that colors or product appearance may differ from how they appear on your screen due to the device you use and its settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to how they appear in our online store.
All descriptions of products are subject to change at any time without notice at our discretion.
We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase.
Q9 Wellness reserves the right to accept or decline your order where permitted by applicable law.
Your order is not accepted until Q9 Wellness confirms acceptance.
We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as Q9 Wellness may be unable to accommodate cancellation requests after an order has been accepted or fulfilled.
If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing information, and/or phone number provided at the time the order was placed.
Your purchases are subject to return or exchange in accordance with our Return and Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice.
The price charged for a product or service will be the price in effect when the order is placed and will be shown in your order confirmation.
Unless otherwise expressly stated, posted prices may not include applicable taxes, shipping, handling, customs, duties or import charges.
Prices shown in our online store may differ from prices offered through other stores or third-party platforms.
We may occasionally offer promotions that are subject to additional terms and conditions.
If there is a conflict between promotional terms and these Terms, the promotional terms will govern in relation to that promotion.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.
You agree to promptly update relevant information where necessary so that we can complete transactions and contact you as needed.
You represent and warrant that the payment information you provide is accurate and that you are authorized to use the selected payment method.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates and may vary depending on destination, carrier, customs processing, and circumstances outside our control.
Some orders may be fulfilled and shipped by third-party fulfillment partners from locations different from Q9 Wellness's base in Istanbul, Türkiye.
Shipping, delivery, and risk of loss are subject to applicable consumer protection laws in the customer's jurisdiction.
Nothing in these Terms limits any mandatory rights available under applicable law.
Please also review our Shipping Policy for additional information regarding delivery, international orders, customs and import requirements.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection and arrangement thereof, are owned by Q9 Wellness, its licensors, or their respective owners and may be protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from the Services without appropriate authorization.
Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any intellectual property belonging to Q9 Wellness, Shopify, or any third party.
Unauthorized use of the Services may violate applicable intellectual property laws.
All rights not expressly granted herein are reserved.
Q9 Wellness's names, logos, product and service names, designs, and slogans may not be used without prior written permission where such permission is required.
Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify.
All other names, logos, products, services, designs, and slogans on the Services remain the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to tools offered by third parties as part of the Services, which we may neither monitor nor control.
You acknowledge and agree that access to such tools may be provided "as is" and "as available" without warranties, representations, conditions, or endorsements, subject to applicable law.
We shall not be responsible for your use of optional third-party tools except where liability cannot legally be excluded.
Any use by you of optional tools offered through the site is at your own discretion, and you should ensure that you understand and approve the terms under which those tools are provided.
We may also offer new features, tools or resources through the Services in the future.
Such new features shall also be deemed part of the Services and subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials or hyperlinks to websites provided or operated by third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites or materials.
If you choose to leave the Services to access third-party materials or websites, you do so subject to the terms and policies of those third parties.
To the extent permitted by applicable law, we are not responsible for harm or damages relating to your use of third-party websites, products, services, resources, or content.
Please carefully review the policies and practices of any third party before engaging in a transaction with them.
Complaints, claims, concerns, or questions regarding third-party products and services should generally be directed to the relevant third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Q9 Wellness is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our Store are made directly with Q9 Wellness.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Q9 Wellness, including any injury, damage, or loss resulting from purchased products and services.
To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages and liabilities arising from or related to purchases and transactions made directly with Q9 Wellness.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy.
Certain personal information may also be subject to Shopify's Privacy Policy.
By using the Services, you acknowledge that personal information may be processed in accordance with these applicable privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services.
Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, which may operate in countries other than the country where you reside.
Please review our Privacy Policy for more information about how personal information is handled.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us, where legally permitted, a worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for purposes relating to the operation, improvement, and promotion of the Services.
You represent and warrant that you own or have the necessary rights to submit the Feedback and that the Feedback does not violate applicable law or the rights of any third party.
You must disclose any compensation or incentives received in connection with Feedback where required by applicable law.
We may, but are not obligated to, monitor, edit or remove Feedback that we determine violates applicable law, these Terms, or the rights of others.
You are responsible for the Feedback you submit and its accuracy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.
We reserve the right to correct errors, inaccuracies or omissions and to update information where appropriate, subject to applicable consumer law.
If an error affects an order you have already placed, we will handle the situation in accordance with applicable law and contact you where necessary.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only.
You may not use the Services directly or indirectly:
- for unlawful or malicious purposes;
- to violate applicable international, national, regional or local laws or regulations;
- to infringe intellectual property rights;
- to harass, abuse, threaten, defame or harm another person;
- to transmit false or misleading information;
- to distribute spam, malicious software, viruses or harmful code;
- to impersonate another person or entity;
- to collect or track personal information unlawfully;
- to interfere with or circumvent the security of the Services;
- to reproduce, duplicate, copy, sell, resell or exploit the Services without authorization; or
- to engage in activity that materially interferes with another person's use or enjoyment of the Services.
We reserve the right to restrict, suspend or terminate access where we reasonably determine that these Terms or applicable law have been violated.
SECTION 14 - AGENTS
This section applies if you use, enable, or cause an autonomous or semi-autonomous software agent ("Agent") to access, use or interact with the Services.
Agents must identify themselves appropriately when interacting with the Services and must not conceal or misrepresent automated activity.
Agents must not attempt to circumvent CAPTCHAs, access restrictions, security measures, authorization features, robot exclusion mechanisms, or other technical measures designed to manage automated access.
We may restrict or technically limit whether and how Agents access, use or interact with the Services.
SECTION 15 - TERMINATION
We may terminate or restrict your access to the Services where permitted by applicable law, including where these Terms have been materially violated.
You remain responsible for amounts lawfully due up to the date of termination.
Provisions which by their nature are intended to survive termination will continue to apply, including provisions concerning intellectual property, liability, privacy, indemnification, severability, governing law and other continuing obligations.
SECTION 16 - DISCLAIMER OF WARRANTIES
Information presented on or through the Services is provided for general informational purposes.
While we make reasonable efforts to maintain accurate and useful information, we do not guarantee that all information will always be complete, current or error-free.
Except where applicable law requires otherwise, the Services and products may be provided on an "as is" and "as available" basis.
Nothing in this section excludes warranties, guarantees or consumer rights that cannot legally be excluded or limited under applicable law.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Q9 Wellness and its service providers, partners, contractors and licensors shall not be liable for indirect, incidental, punitive, special or consequential damages arising from the use of the Services or products purchased through the Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Mandatory consumer rights remain unaffected.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Q9 Wellness, Shopify, and their respective partners, contractors, licensors, service providers and representatives from losses, damages, liabilities or claims arising from:
- your material breach of these Terms;
- your violation of applicable law or the rights of a third party; or
- unlawful misuse of the Services.
Any indemnification obligations apply only to the extent permitted by applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law or severed where necessary.
Such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted on our site relating to the Services, constitute the agreement governing your use of the Services.
Nothing in this section limits rights that cannot be waived under applicable consumer law.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where consent is legally required.
We may transfer or assign rights or obligations under these Terms where permitted by applicable law.
Any assignment remains subject to mandatory consumer protections.
SECTION 22 - GOVERNING LAW
These Terms and any disputes arising from or relating to the Services will be governed by applicable law.
Nothing in these Terms limits any mandatory consumer protection rights available to you under the laws applicable in your jurisdiction.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service on this page.
We reserve the right to update, change or replace parts of these Terms by posting updates or changes to our website.
Where required by applicable law, we will provide notice of material changes.
Changes will take effect in accordance with applicable law and any notice provided.
Your continued use of the Services after changes take effect may constitute acceptance of those changes where permitted by law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Q9 Wellness
Istanbul, Türkiye
Email: q9wellness@gmail.com