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Shipping Policy

Q9 Wellness ships internationally. Some orders may be fulfilled and shipped by third-party partners from locations different from our base in Istanbul, Türkiye.

Processing and delivery

Order processing and delivery times vary by destination, shipping method, carrier, customs processing, and other circumstances. Available shipping options and applicable delivery estimates will be shown at checkout or provided in the order confirmation where available.

Shipping costs

Shipping costs are calculated at checkout based on destination and other order details.

Customs, duties, and import taxes

For international orders, customs duties, import taxes, and local import requirements may apply where legally permitted. These charges may be the customer's responsibility unless otherwise required by applicable law.

Third-party fulfillment

Some orders may be fulfilled by third-party fulfillment partners and may be shipped from locations different from Q9 Wellness's base in Istanbul, Türkiye.

Delays

Delivery times are estimates. Q9 Wellness is not responsible for delays caused by shipping carriers, customs processing, local authorities, or circumstances outside our reasonable control, except where applicable law provides otherwise.

Contact

For shipping questions, contact us at q9wellness@gmail.com.